Terms of service

FurFade Terms of Service

Last updated: 28 September 2026

1. About us

FurFade is operated by Ben Matthews, a sole trader trading as FurFade. References to “we”, “us” and “our” mean Ben Matthews trading as FurFade.

Business, correspondence and returns address:
9 Drynham Park
Weybridge
KT13 9RE
United Kingdom

Email: benmatthews100@yahoo.com
Telephone: 07399539348

These terms apply to consumer purchases from our online store. Nothing in these terms removes or limits your statutory consumer rights.

1. Our products

Our product pages describe the goods, their price and their main characteristics. Screen settings may affect how colours appear, but products must match their description and meet the standards required by consumer law.

Please follow the product instructions. The FurFade Pet Hair Roller is intended for suitable upholstery, not direct use on pets. Test a hidden area first and avoid delicate or loosely woven fabrics.

Changes to product descriptions apply to future purchases and do not change what we have already agreed to supply.

1. Placing an order

To order, select your product, add it to your bag, review the order and complete checkout. You can correct your details before submitting payment.

Please provide accurate contact and delivery information and use a payment method you are authorised to use.

Your order is accepted when we send your order confirmation email. These terms and the information supplied when you order form your purchase contract. Contracts are made in English.

If we cannot fulfil your order, we will contact you promptly and refund any payment for goods we cannot supply. We will not substitute a different product without your agreement.

Your cancellation rights continue after an order is accepted.

1. Prices and payment

Prices are shown in British pounds and include applicable taxes. The total payable, including any delivery charges, is displayed before you pay.

We offer free UK delivery on the FurFade Pet Hair Roller. Available payment methods are shown at checkout.

Price changes apply to future orders. We will not increase the price of an accepted order without your agreement. If we discover a pricing error before accepting an order, we will explain it and let you choose whether to proceed at the corrected price or receive a refund.

1. Shipping and delivery

The FurFade Pet Hair Roller ships directly from our supplier in China with tracking. Estimated UK delivery is around 7–10 calendar days, including processing. This is an estimate, not a guaranteed delivery date.

We remain responsible for your order even though a supplier and carrier help fulfil it. Goods remain at our risk until you, or a person you nominate, physically receive them.

If delivery is delayed, an order goes missing or goods arrive damaged, contact us using the details above. We will investigate and honour your legal rights to delivery, cancellation and a refund.

Our shipping information is available at:
https://taprevoo.com/policies/shipping-policy

1. Cancellation and returns

For the FurFade Pet Hair Roller, you can cancel before delivery or during the 14-day period beginning the day after you receive it. If one order arrives in separate deliveries, this period begins after the last item arrives.

You do not need to give a reason. Tell us clearly that you wish to cancel by email, post, telephone or another clear statement. The cancellation form below is optional.

Send the goods back to our UK returns address within 14 days after telling us you wish to cancel. You pay return postage when changing your mind. Please package the goods securely and keep proof of posting.

You may inspect the goods as you would in a shop. We may deduct an amount for reduced value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. We do not charge a restocking fee.

For cancellations, we refund your original payment method, including any standard outbound delivery charge, within 14 days of receiving the returned goods or evidence that you sent them back, whichever happens first. If the goods have not been dispatched, we refund within 14 days of cancellation.

Full return information is available at:
https://taprevoo.com/policies/refund-policy

1. Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for their intended purpose and match their description.

If goods fail to meet these requirements, you normally have 30 days after delivery to reject them for a full refund. After that, rights to repair, replacement, a price reduction or a refund may still apply.

We cover reasonable return costs for faulty, damaged or incorrect goods. Refunds for rejected faulty goods are issued within 14 days after we agree that you are entitled to them.

Contact us with your order details and a description of the problem. Your rights against us do not depend on our supplier approving a claim.

1. Shopify and personal information

Shopify provides the technology that powers our store. Your purchase contract is with Ben Matthews trading as FurFade. We are responsible for fulfilling that contract and handling customer complaints.

Our Privacy Policy explains how personal information is collected, used and shared, including with providers involved in payments and fulfilment:
https://taprevoo.com/policies/privacy-policy

Shopify’s consumer privacy information is available at:
https://www.shopify.com/legal/privacy/app-users

1. Using our website

Use the website lawfully. Do not attempt fraud, upload malicious software, access another person’s account without permission or interfere with the website’s security.

Keep any account credentials secure and contact us if you suspect unauthorised use.

Our website content belongs to us or is used with permission. You may view it for shopping purposes and save or print information about your purchase, these terms and our policies. Other reproduction requires permission unless permitted by law.

We may restrict access where reasonably necessary to address misuse or security risks. This does not remove your rights relating to existing orders.

1. Our responsibility

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to take reasonable care. A loss is foreseeable if it was an obvious possible consequence or both parties knew it might happen when the contract was made.

We do not exclude or limit responsibility for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breaches of your statutory consumer rights, or any other responsibility that cannot lawfully be excluded.

1. Complaints and disputes

Please contact benmatthews100@yahoo.com with your order number and details of any complaint. We will investigate and explain our proposed resolution.

These terms are governed by the law of England and Wales. This does not remove any mandatory consumer protections that apply where you live.

You may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also use the courts where you live.

1. Changes to these terms

We may update these terms for future orders. The terms applicable when you placed an order continue to apply to that order unless we agree a change with you or a change is required by law.

If a provision cannot be enforced, the remaining provisions continue to apply where legally possible.

Optional cancellation form

Complete and send this form only if you wish to cancel. You can instead tell us through another clear statement.

To: Ben Matthews trading as FurFade, 9 Drynham Park, Weybridge, KT13 9RE, United Kingdom.
Email: benmatthews100@yahoo.com

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:

Goods:
Order number:
Date ordered:
Date received:
Customer name:
Customer address:
Signature, if sending on paper:
Date:

Delete whichever of “I/we” and “my/our” does not apply.